KCB Bank Job Vacancy June 2022 | IT Digital Channels Officer

KCB Bank Job Vacancy June 2022 | IT Digital Channels Officer

IT Digital Channels Officer

Job Overview
Job Summary:

The post is responsible for the management of the technical support for the digital channel applications.

Job Details:

Key Responsibilities

  • Provide technical support for digital channels applications by performing administrative role on the applications.
  • Provide technical support during implementation of tasks related to digital channel projects.
  • Provide monitoring for channels system to increase system availability
  • Ensure all faults of the existing channel services and provide strategic initiative that will improve customer experience and business performance. Continuously analyse user requirements to develop and provide solutions
  • Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
  • Work closely with IT Security and Risk to ensure that the channels are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure services
  • Recommend and implement upgrades or changes to the systems for efficient performance, security or business benefits
  • Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.
  • Maintain and manage up to date system configurations and user documentation.
  • Provide guidance, training need analysis, coaching to the unit members in order to improve talents of the unit members.

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  • Minimum 3 years of experience
  • Bachelor’s Degree in Information Technology
  • Master’s degree in Business Management OR a Business Related Field is an added advantage

Professional qualifications in:

MCP, MCTIP, CCNA,T-24 or any banking application ,LINUX , Oracle RQ, Computer language, Ability to write SQL Scripts, PL/SQL procedures in Oracle Database, SQL Server or any other RDMS